Recently, I had the privilege of leading a training session focused on the art of giving and receiving feedback. This experience not only reaffirmed the transformative power of effective feedback but also brought to light a stark reality: many teams and individuals rarely exercise their “feedback muscle.” As a change manager, feedback is integral to… Read More »
In a previous discussion on the critical role of active listening in change management, I touched upon the foundational skills needed to truly hear and understand the concerns and needs of those affected by organizational changes. Building on that concept, it’s important to recognize that effective change managers must evolve from mere listeners to skilled… Read More »
I had the pleasure to attend a really insightful webinar offered by Margit Takacs last week. It was a good reminder that when change managers step into the increasingly global arena of business, the success of their change initiatives hinges not just on their ability to lead but also on their cultural intelligence (CQ). This… Read More »
In organizational dynamics, change management is frequently viewed as a situational tool, taken out of the managerial toolbox when the horizon of change looms. While acknowledging the value of change management practices, this perspective inadvertently confines their scope to mere episodic interventions. However, the reality of today’s business environment, characterized by rapid evolution and constant… Read More »
Imagine a bustling company poised to roll out a new Quality Management System (QMS) as part of an ISO certification effort. The goal? Sharpening the competitive edge for marketing leverage while enhancing operational quality. Yet, as deadlines tighten and process owners juggle their day jobs with new demands, it becomes increasingly clear: the real challenge… Read More »
I recently encountered again a common misperception in our field. During the initial kick-off workshop of a significant transformation project, someone approached me with an expectation: that the Organizational Change Management (OCM) team would be the most vocal and visible, leading the charge with speeches, presentations, and training sessions. This expectation is not uncommon; after… Read More »
Our e-mail conversation was short yet eye-opening. It actually lasted for a few weeks, with incremental responses only exchanged every couple of days. But only this week I figured out that both, my colleague and I, were engaged in entirely different conversations. The topic was simple – a video that I needed to turn into… Read More »
In the first posting of this series, I discussed ChatGPT’s support for creative work and inspiration. In this second posting, I would like to highlight ChatGPTs ability to analyze content and thereby support the work as a change manager. To keep it practical, let us again take an example to look at ways of using… Read More »
With the launch of hashtag#ChatGPT by OpenAI, artificial intelligence has received a major boost in both day-to-day application and public awareness/discourse. I have started experimenting with ChatGPT quite intensely and would like to touch on the potential of recent AI developments in change management in a few posts over the next weeks. As a large… Read More »
We have all read it, probably even plenty of times: ‘70% of all change initiatives fail’. Indeed, this “fact” celebrates its 30th birthday next year (Hammer and Champy, Reengineering the Corporation, 1993). It appears in virtually every article of the HBR’s ‘10 Must Reads on Change Management‘ (2010), and the likes of McKinsey and Deloitte… Read More »